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Communicating with Empathy

 

for Developers

A full-day interactive workshop on improving team communication, collaboration and inclusion through empathy. 

Solid communication is the most important skill anyone can learn to advance their career. Why? Because teams work better together when they have positive, effective communication habits. Yet in my time in tech, the number one thing hiring managers and decision makers complain about is being able to find developers that are as high-level at client-facing communication as they are at code. Let’s face this problem head-on. How? With empathy.

This workshop is designed for software developers, tech leads, designers and anyone else looking to improve level-up their communication.

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Why work with Sharon?

Sharon is the founder and CEO of Communilogue LLC, and she is a subject-matter expert on communicating with empathy. Her LinkedIn Learning course Communicating with Empathy has over 75,000 combined views on both LinkedIn and Lynda.com. She has spoken to thousands of people internationally at tech conferences, corporate events and companies on improving communication through empathy.

Sharon is a lifelong stutterer, and her journey with stuttering has informed her view of both communication and empathy. She uses her speech impediment to show and tell both what empathy is and how to be empathetic.

About the workshop

Communicating with Empathy for Developers is designed for software developers, tech leads, designers and anyone else looking to level-up their communication. This six-hour, interactive workshop combines short lectures with hands-on activities that teach principles of empathy in relation to the way we communicate with our team members. Topics covered in this workshop include:

Essentials of Empathetic Communication

Empathy is the cornerstone of positive, effective communication. When we approach every conversation from a place of empathy, we are doing three things: actively listening to the speaker; minimizing our natural biases to what they’re saying; and crafting responses that our listeners can both embrace and understand. 

In this workshop, we will reframe how participants approach conversations in real time. We will dive into both aspects of conversation - speaking and listening - to improve both how participants receive and deliver information for optimal results.

Key takeaways:

  • Turn empathy into an action-based enterprise

  • Learn the tools to communicate with empathy for more positive, productive conversations at work

Empowering vulnerabilities for a more productive workplace

Vulnerability is a powerful tool leaders and teams can use to enhance human connection. Most people, however, do not experience the level of connection needed to optimize production. According to Gallup, 70 percent of employees are not engaged or are actively disengaged at work. The result is that employees will be detached from their teams, and those teams will be less productive. 

Participants will learn the true value of vulnerability in the workplace. They will leave with the tools to create sincere connections with their coworkers as well as fostering a culture of forgiveness. 

Key takeaways:

  • Define vulnerability in the professional context
  • Learn to create a culture of forgiveness on your team

Principles of Affective Management  

No matter where your place is on the corporate ladder, every interaction at work is an opportunity for us to be great managers. We manage up to the the people we report to; down to those that report to us; and sideways to our peers. When it comes to empathy in the workplace, few things are more important than the way we manager our relationships. Why? Because we're people first and managers second.

Participants will learn the basics of *affective* management and how it empowers their teams. They'll leave with the tools to approach every management situation with empathy. 

Key takeaways:

  • Be able to explain the benefits of managing with affect to coworkers
  • Learn the tools to manage up, down, and sideways with empathy

Keys to creating and maintaining inclusive environments

The research on diversity and inclusion is plentiful and all in agreement: diverse teams are smarter teams. They focus more on facts over feelings; they process those facts more carefully; and they are more innovative than teams that are monochromatic. Participants will leave this workshop knowing the exact steps to take to create an environment where diverse candidates thrive, not flee. 

Key takeaways:

  • Be able to identify where diversity and inclusion efforts fail

  • Boost retention by learning to build and maintain a culture where diversity and inclusion blooms

The tools for the highest level of team collaboration

Collaboration comes down to two key points: the way we approach opportunities to communicate with our teammates and how we rebound when there is a failure of that communication. When every team member invests in active listening; embraces differing opinions as opportunities for growth; and values the perspective of those that don't look like them, collaboration will flourish. 

At the end of this workshop, participants will know the basics of optimal team collaboration. They'll leave with the tools to lay a concrete foundation for that collaboration and the exact steps to take when that collaboration fails. 

Key takeaways:

  • Leverage principles of empathy to increase team collaboration

  • Learn how to fight fair and use those disagreements as gateways to collaboration

Ticket Details

Only 20 seats are available in each workshop. The first five tickets for every workshop go at the Early Bird rate. A limited number of discounted tickets are available for each workshop for self-employed/freelance attendees. You may be asked to prove your freelance status if you purchase these tickets. Workshop tickets are transferrable, but not refundable. Contact sharon@sharonsteed.co for any ticket questions.

Group rates

If you or your company is interesting in sending a group of four or more individuals to the workshop, contact Sharon directly at sharon@sharonsteed.co for pricing information and to purchase tickets.

Communilogue LLC Terms and Conditions

Cancellation Policy

Communicating with Empathy for Developers is operated by Sharon Steed and is a subsidy of Communilogue, LLC. In the case that Communicating with Empathy for Developers has to be cancelled due to an unforeseen circumstance, Communilogue, LLC shall reimburse the participant the registration fee. Communicating with Empathy for Developers are operated by Communilogue, LLC and Communilogue, LLC reserves the right to decline to accept or retain participants as members of the group at its sole discretion.

Limitation Of Liability

I acknowledge and agree that Communilogue, LLC acts only as an agent, and assumes no responsibility or liability in connection with the services of the hosting facilities. In the event that it becomes necessary or advisable for the comfort or well-being of the participants, or for any reason whatsoever, to alter the itinerary or arrangements, to change times and days of classes or change classroom venues, such alternatives may be made without liability to Communilogue, LLC.

Further, Communilogue, LLC accepts no responsibility for loss of tickets, nor for the loss of personal articles and effects, nor for personal accidents, injury or death, nor for losses or additional expense due to delays or damages in transportation or other services, quarantine, sickness, strikes, war, or warlike conditions, weather or any other causes or for any of the above arising due to participant’s participation in the Workshop.

Comminilogue, LLC, shall under no circumstances, be liable to any participant for indirect, consequential, incidental, punitive, or special damages, including but not limited to lost profits, even if it has been apprised of the likelihood of such damages occurring.